Refund policy

Returns and refunds

You may cancel an eligible online order within 14 days of delivery. To request a cancellation, return, replacement or refund, email vivomart26@gmail.com with your order number and a short description of the issue.

Please do not send items to our legal contact address. Where a return is appropriate, NivoMart will provide supplier-authorised return instructions or a return label for that order. For low-value, damaged, incorrect or faulty items, we may offer a replacement or refund without requiring a return.

For faulty, damaged or incorrect items, contact us promptly with your order number and clear photos where possible. Approved refunds are returned to the original payment method. This policy does not affect your statutory consumer rights.